Capitec Bank Ltd:Business Analyst: BSC Operations Systems

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • Analyse, specify and propose possible solutions for business problems in an information-centric organization for BSC.
  • To work with a team of business analysts, product analyst and technical resources to ensure quality and on-time delivery of software as per business requirements for the Helpdesk, Client Care, and Workforce management functions within the Business Support Centre (BSC).


5 years’+ relevant software development experience

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • A relevant tertiary qualification in Business Analysis

Qualifications (Ideal or Preferred)

  • Diploma in Business Analysis



  • Detailed knowledge and understanding of:
    • Banking industry
    • Contact centre processes and BSC environment
    • Business analysis and design
    • Project Management principles and methodologies
    • Systems Development Life Cycle (SDLC)
    • Agile development principles and methodologies


  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship Management Skills
  • Presentation Skills
  • Facilitation Skills
  • Analytical Skills
  • Problem-solving skills
  • Attention to Detail
  • Planning, organising, and coordination skills


  • Adapting and Responding to Change
  • Analysing
  • Delivering Results and Meeting Customer Expectations
  • Learning and Researching
  • Presenting and Communicating Information
  • Working with People

Additional Information

  • A valid driver’s license and own vehicle is preferred
  • Clear criminal and credit record
  • Willingness to work or be available over time and / or weekends if required

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

Apply On Company Site

Be the first to comment

Leave a Reply

Your email address will not be published.